Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| S | A | D | B | S | N | C | H | X | A | O | A | J | N | T |
| O | N | K | K | X | J | H | I | H | E | Y | Y | O | N | T |
| L | I | O | G | M | N | R | E | S | L | J | I | E | C | O |
| U | E | X | I | V | X | P | M | S | F | T | I | A | V | O |
| T | G | E | Q | T | E | L | I | M | S | T | T | H | I | U |
| I | T | D | F | N | O | E | D | E | A | N | S | L | G | H |
| O | U | T | S | X | M | M | U | P | O | A | R | B | K | G |
| N | E | V | O | P | A | Q | E | C | L | N | U | Z | L | B |
| L | Y | G | A | X | K | B | E | L | I | S | T | E | N | M |
| F | X | T | A | S | K | Y | M | Z | O | M | F | X | S | E |
| M | H | T | A | K | E | O | W | N | E | R | S | H | I | P |
| Y | T | M | Q | P | F | N | P | B | R | H | T | Z | Y | G |
| B | T | E | D | O | N | T | P | A | N | I | C | N | G | W |
| B | C | B | R | B | E | M | U | S | S | A | T | N | O | D |
| D | Z | Q | G | X | E | K | B | D | M | Z | P | J | H | C |
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