Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| S | V | W | G | B | P | W | W | D | K | J | Y | A | V | L |
| O | C | T | T | U | S | I | I | R | Y | X | T | Y | N | C |
| L | D | Z | A | S | K | Q | U | E | S | T | I | O | N | H |
| U | N | K | X | K | S | Y | U | F | I | H | I | J | K | W |
| T | R | E | C | C | E | S | C | Y | C | T | W | G | L | W |
| I | E | C | T | J | C | O | A | X | O | K | V | D | O | I |
| O | M | Y | J | S | K | B | W | M | M | T | E | F | B | C |
| N | U | S | E | Q | I | P | E | N | S | Y | L | T | G | E |
| O | S | P | M | C | O | L | M | P | E | M | I | V | L | Z |
| Z | S | X | Y | D | O | I | P | H | A | R | M | Z | F | Y |
| E | A | D | S | R | Y | N | A | Q | U | T | S | H | L | Y |
| P | T | N | T | A | N | U | T | A | G | Q | I | H | W | T |
| G | N | N | T | F | Z | R | H | A | Y | J | T | E | I | Q |
| M | O | Q | G | L | N | I | Y | P | C | Z | A | Y | N | P |
| C | D | O | N | T | P | A | N | I | C | T | K | O | N | T |
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