Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | J | C | D | O | N | T | P | A | N | I | C | I | T | C |
| F | F | N | O | I | T | S | E | U | Q | K | S | A | O | R |
| C | X | I | N | N | S | D | V | G | C | H | K | N | W | G |
| Z | N | I | T | O | S | C | C | N | B | E | T | M | J | E |
| U | Y | D | A | I | F | G | P | T | O | R | W | D | W | R |
| E | U | E | S | T | Z | A | R | W | O | B | P | A | Y | K |
| M | L | J | S | U | X | B | N | L | I | S | T | E | N | X |
| X | W | I | U | L | C | E | E | M | P | A | T | H | Y | N |
| U | I | Z | M | O | R | M | D | P | S | D | E | Y | T | F |
| Y | C | Y | E | S | O | Y | U | F | A | Q | Z | L | C | B |
| I | V | U | H | T | N | S | J | W | R | T | A | S | Y | O |
| F | O | I | I | C | H | B | X | E | K | V | I | G | C | N |
| V | P | O | N | W | T | C | A | T | N | O | C | E | Y | E |
| Q | N | O | E | M | K | E | F | C | Z | R | H | Y | N | W |
| C | T | F | J | Z | K | L | T | F | H | I | V | X | H | T |
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