Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | C | S | T | T | N | E | I | T | A | P | E | B | T | D |
| I | N | M | C | B | D | L | E | Z | V | J | W | A | G | P |
| N | M | O | G | O | D | G | F | O | U | R | K | S | C | N |
| A | F | O | I | Y | H | T | A | P | M | E | C | K | J | O |
| P | V | R | I | T | S | W | D | X | O | N | C | Q | H | C |
| T | L | C | E | D | O | M | A | W | V | E | C | U | E | X |
| N | J | Y | W | Y | E | M | N | V | C | T | O | E | M | T |
| O | R | Q | R | L | E | E | E | C | O | S | S | S | U | G |
| D | I | L | R | Z | R | C | G | L | L | I | O | T | S | Z |
| E | L | I | M | S | B | G | O | N | O | L | A | I | S | H |
| B | X | W | H | X | U | H | G | N | U | R | Z | O | A | M |
| B | N | I | Z | H | X | T | D | T | T | N | T | N | T | F |
| C | P | R | O | C | U | C | I | V | D | A | A | N | N | Z |
| R | F | L | X | W | S | O | R | H | I | Q | C | U | O | E |
| V | C | L | X | W | N | G | M | C | Z | R | V | T | D | C |
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