Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | I | J | I | A | C | I | N | A | P | T | N | O | D | C |
| A | S | K | Q | U | E | S | T | I | O | N | D | I | O | P |
| K | C | M | R | U | G | C | L | F | G | V | P | N | N | L |
| E | M | P | A | T | H | Y | G | D | M | I | T | V | T | A |
| O | Y | C | G | A | H | P | I | Z | D | R | C | M | A | V |
| W | Z | E | L | S | F | B | W | I | O | T | W | Y | S | N |
| N | K | L | C | Y | E | B | U | L | P | N | P | X | S | Y |
| E | A | Z | M | O | Q | N | E | U | I | J | J | I | U | D |
| R | N | C | U | F | N | M | O | P | Z | S | U | Z | M | M |
| S | S | I | H | I | O | T | U | I | A | I | T | S | E | C |
| H | M | N | A | T | A | Z | A | V | T | T | Y | E | W | T |
| I | X | I | I | X | A | Z | B | C | Z | U | I | I | N | S |
| P | Y | O | L | I | P | F | W | O | T | O | L | E | Y | T |
| A | N | B | H | E | K | A | Q | U | Z | C | O | O | N | X |
| X | Q | M | R | G | L | S | K | I | S | A | R | L | S | T |
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