Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| S | R | V | T | Y | X | J | L | X | G | Q | A | S | Y | T |
| N | J | N | L | P | O | N | S | F | N | T | D | J | N | A |
| K | I | J | T | F | L | N | O | I | T | U | L | O | S | K |
| B | G | R | Z | H | C | H | H | U | I | W | I | K | K | E |
| H | M | K | E | Z | B | I | Q | G | X | T | Q | D | Y | O |
| Y | H | H | D | E | A | Y | I | C | O | U | Z | E | U | W |
| O | G | H | Q | D | D | B | I | M | E | O | C | M | S | N |
| K | F | A | U | R | B | N | E | S | X | O | M | P | Z | E |
| P | E | H | A | G | A | L | T | P | N | A | I | A | Z | R |
| H | M | K | I | P | O | I | I | T | A | E | Q | T | B | S |
| T | B | N | T | R | O | U | A | S | L | T | B | H | C | H |
| F | E | N | T | N | E | C | Z | I | T | H | I | Y | J | I |
| Y | O | N | Q | F | T | S | M | H | R | E | Q | E | O | P |
| D | O | N | T | A | S | S | U | M | E | E | N | T | N | K |
| C | O | J | G | S | I | L | G | G | F | M | K | C | W | T |
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