Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| P | P | Y | A | E | S | E | Z | H | T | B | M | F | O | T |
| I | N | Z | K | A | W | L | F | C | B | W | H | U | N | M |
| H | Q | O | K | E | X | P | A | F | L | J | N | E | T | V |
| S | A | H | I | C | S | T | H | F | T | T | I | N | N | H |
| R | I | S | C | T | N | V | J | T | E | T | H | E | N | P |
| E | V | G | T | O | O | H | N | U | A | L | T | O | E | E |
| N | Q | O | C | C | C | M | W | P | D | S | I | S | M | A |
| W | H | E | I | O | P | N | E | Z | I | T | C | M | U | C |
| O | Y | Q | U | K | A | B | B | L | U | K | C | O | S | M |
| E | M | P | A | T | H | Y | D | L | O | O | J | R | S | S |
| K | P | J | L | B | V | K | O | N | Z | R | L | I | A | E |
| A | S | K | Q | U | E | S | T | I | O | N | T | T | T | R |
| T | N | X | M | K | R | N | B | G | J | A | P | N | N | L |
| M | B | V | V | Q | G | K | L | E | X | H | A | W | O | O |
| N | E | F | G | P | C | I | N | A | P | T | N | O | D | C |
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