Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | O | N | T | P | A | N | I | C | T | I | J | P | Y |
| B | O | I | O | M | O | M | Y | A | C | S | R | Q | N | P |
| A | N | N | Q | Z | N | S | H | A | N | O | Q | E | I | Y |
| T | T | Q | T | Q | B | P | T | M | X | Y | A | H | E | K |
| S | A | Y | C | R | I | N | A | U | R | Y | S | I | H | Z |
| O | S | L | R | M | O | I | P | M | B | R | M | O | L | Y |
| L | S | Z | M | C | G | L | M | B | E | N | I | Z | L | U |
| U | U | X | E | Q | I | M | E | N | Z | V | L | T | K | D |
| T | M | Y | E | S | O | P | W | M | A | O | E | J | X | R |
| I | E | V | T | Q | A | O | S | Q | O | B | M | V | H | X |
| O | A | E | H | T | E | M | Q | L | E | T | S | A | J | W |
| N | N | A | I | K | F | U | K | V | R | N | I | P | K | K |
| Z | S | E | A | S | K | Q | U | E | S | T | I | O | N | M |
| P | N | T | H | N | C | J | S | B | T | I | K | M | N | M |
| T | X | D | Y | K | Y | X | U | F | F | C | W | R | M | T |
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