Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | R | J | S | A | R | T | S | A | N | W | P | Z | S |
| Y | O | Z | Q | U | N | N | N | G | P | T | B | R | E | A |
| A | N | N | U | F | X | E | E | R | I | Q | K | P | K | S |
| Z | T | S | T | K | M | T | I | V | H | E | T | F | I | K |
| X | A | T | M | R | Q | S | T | T | S | M | I | L | E | Q |
| G | S | E | X | K | O | I | A | L | R | Y | N | Y | X | U |
| B | S | D | B | W | I | L | P | C | E | E | N | V | S | E |
| P | U | D | S | O | Z | L | E | M | N | P | U | D | Y | S |
| U | M | D | B | V | P | R | B | M | W | Y | R | V | B | T |
| N | E | M | P | A | T | H | Y | P | O | M | B | C | D | I |
| T | C | A | T | N | O | C | E | Y | E | T | Z | V | Z | O |
| D | B | F | A | P | C | A | G | L | K | A | I | G | K | N |
| V | S | S | V | A | Y | S | T | A | A | R | X | O | U | P |
| C | I | N | A | P | T | N | O | D | T | M | K | H | N | Y |
| Y | P | Y | N | O | I | T | U | L | O | S | H | X | W | G |
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