Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | F | I | C | X | A | F | T | V | I | K | V | P | O |
| D | O | N | T | A | S | S | U | M | E | G | E | C | R | C |
| T | T | N | F | O | L | F | C | H | Z | T | J | B | D | W |
| N | A | V | T | O | V | Q | V | E | L | U | M | F | K | Z |
| O | S | K | I | R | E | L | D | F | I | Q | B | C | R | E |
| V | K | K | E | D | O | N | T | P | A | N | I | C | D | Q |
| N | Q | D | Y | O | J | L | I | S | T | E | N | N | E | I |
| O | U | Z | E | E | W | B | E | P | A | T | I | E | N | T |
| I | E | H | C | M | N | N | D | M | T | W | J | I | Z | X |
| T | S | H | O | V | P | B | E | R | O | T | J | Z | K | Z |
| U | T | L | N | L | G | A | P | R | X | T | U | X | W | R |
| L | I | S | T | R | P | O | T | Y | S | M | I | L | E | M |
| O | O | W | A | Y | B | L | T | H | S | H | H | O | F | P |
| S | N | R | C | L | V | E | W | Y | Y | C | I | T | N | D |
| M | C | M | T | J | I | N | Y | Z | M | T | S | P | G | Z |
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