Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| Z | Z | M | N | O | I | T | S | E | U | Q | K | S | A | J |
| N | N | V | Y | J | V | B | M | V | E | Q | E | Z | R | N |
| O | C | O | E | A | R | K | T | W | N | N | I | U | N | A |
| I | D | P | I | H | S | R | E | N | W | O | E | K | A | T |
| T | K | D | X | T | A | J | R | O | D | Z | B | S | R | V |
| U | H | V | I | X | O | F | V | J | I | B | L | K | E | N |
| L | I | S | T | E | N | M | K | B | B | Z | B | Y | M | C |
| O | Z | X | A | Y | Q | B | E | O | L | B | E | B | U | A |
| S | X | M | I | M | E | P | M | L | Z | C | E | T | S | E |
| F | X | P | T | F | A | S | P | Z | O | J | O | M | S | I |
| R | J | T | O | T | Q | B | A | N | K | R | I | K | A | I |
| J | M | B | I | F | R | P | T | V | W | L | T | S | T | Z |
| I | S | E | T | S | O | A | H | O | E | D | U | N | N | D |
| D | N | B | L | A | C | E | Y | N | Z | Q | C | V | O | M |
| T | B | Y | D | T | C | I | N | A | P | T | N | O | D | C |
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