Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | Z | T | A | N | V | Q | P | N | C | C | R | N | Q | W |
| P | N | S | G | A | Q | U | Y | X | O | F | X | K | N | I |
| A | T | E | H | Z | M | Q | H | E | D | O | G | O | X | T |
| S | F | A | I | A | Q | P | T | P | V | Y | I | F | F | J |
| K | U | C | K | T | R | Q | A | K | A | T | R | U | D | R |
| Q | E | A | Z | E | A | Q | P | O | O | E | P | G | I | Y |
| U | M | Y | T | Q | O | P | M | M | C | K | T | J | B | M |
| E | U | P | E | L | C | W | E | I | L | E | V | C | F | N |
| S | S | G | J | C | S | L | N | B | A | L | U | E | A | O |
| T | S | X | E | C | O | A | I | E | F | I | P | E | V | I |
| I | A | G | U | R | P | N | T | S | R | M | X | O | C | T |
| O | T | U | T | T | C | K | T | W | T | S | C | F | G | U |
| N | N | N | N | O | N | X | B | A | R | E | H | O | R | L |
| M | O | O | Y | C | H | T | Q | E | C | J | N | I | T | O |
| C | D | T | I | Q | N | V | J | V | O | T | R | T | P | S |
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