Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | G | J | F | I | P | E | X | J | N | T | V | R | J | T |
| D | O | N | T | A | S | S | U | M | E | O | N | Q | N | N |
| O | R | N | C | O | C | R | P | Y | B | E | Y | E | A | R |
| N | F | M | T | B | T | K | E | X | T | E | I | S | B | T |
| T | U | L | D | R | E | C | N | S | Q | T | K | O | X | O |
| P | S | A | W | D | O | T | I | T | A | Q | J | L | I | C |
| A | A | W | N | N | L | L | D | P | U | M | Q | U | E | L |
| N | Y | H | T | A | P | M | E | E | I | D | O | T | V | J |
| I | U | A | V | Y | U | B | S | M | I | L | E | I | C | J |
| C | C | F | B | Y | M | T | D | Q | O | U | M | O | Z | A |
| T | D | B | A | A | I | A | M | G | N | T | N | N | H | J |
| T | A | K | E | O | W | N | E | R | S | H | I | P | Q | Q |
| O | Z | L | N | W | H | C | T | R | B | S | N | O | U | L |
| Q | D | P | J | Z | K | B | J | S | N | U | H | L | N | X |
| M | R | G | W | C | F | W | Z | H | M | A | S | Y | A | O |
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