Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | X | O | M | D | D | I | I | S | S | A | V | V | E | N |
| D | O | N | T | A | S | S | U | M | E | S | D | R | E | T |
| T | N | N | N | G | E | M | P | A | T | H | Y | T | C | D |
| C | L | A | T | U | F | I | I | U | S | Q | S | G | X | E |
| A | B | S | O | R | F | L | H | L | O | I | C | F | O | E |
| T | Q | K | P | F | O | E | S | O | L | U | T | I | O | N |
| N | X | Q | T | R | D | L | R | B | Y | N | K | E | O | F |
| O | V | U | Q | Y | O | B | E | P | A | T | I | E | N | T |
| C | R | E | U | R | N | A | N | M | V | N | X | G | Q | D |
| E | Y | S | M | K | T | Y | W | K | O | A | Q | D | D | I |
| Y | S | T | N | D | P | Q | O | A | S | T | K | W | P | L |
| E | L | I | S | I | A | C | E | H | Y | U | I | B | N | K |
| Z | B | O | S | M | N | S | K | M | V | I | J | O | H | T |
| G | T | N | N | X | I | X | A | K | E | A | N | U | N | U |
| Q | F | Z | Y | M | C | S | T | E | W | K | N | L | O | B |
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