Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | G | S | O | Q | D | Y | E | T | R | I | F | K | V | C |
| H | N | P | N | W | M | L | W | L | I | T | A | B | O | P |
| T | M | E | V | E | A | D | O | A | I | C | E | N | I | Q |
| B | C | F | I | T | T | Y | L | N | X | M | T | H | O | E |
| O | Z | N | A | T | B | S | O | C | T | R | S | E | K | Y |
| L | X | D | A | H | A | I | I | Y | O | R | O | M | M | E |
| D | L | U | F | M | N | P | X | L | E | Q | L | U | V | C |
| D | Y | H | T | A | P | M | E | N | N | B | U | S | A | O |
| M | W | J | A | Q | U | M | W | B | H | M | T | S | H | N |
| C | B | B | D | K | O | O | Q | O | E | Z | I | A | C | T |
| G | F | F | R | T | E | V | R | M | X | F | O | T | G | A |
| F | C | O | I | K | Z | K | S | H | T | Y | N | N | P | C |
| D | M | O | A | S | K | Q | U | E | S | T | I | O | N | T |
| L | N | T | X | C | I | N | A | P | T | N | O | D | L | H |
| N | Y | I | T | J | Z | E | J | P | U | H | K | M | G | P |
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