Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | O | N | T | P | A | N | I | C | E | K | I | P | J |
| J | O | Z | N | U | C | K | U | A | S | Y | Y | Z | I | Q |
| G | N | N | B | O | X | A | X | L | B | S | H | T | H | W |
| P | T | U | T | S | I | G | T | H | J | W | T | O | S | B |
| B | A | T | S | R | T | T | E | N | M | S | A | K | R | D |
| E | S | N | O | B | O | C | S | B | O | F | P | V | E | A |
| L | S | S | L | L | Z | L | B | E | F | C | M | E | N | H |
| J | U | M | U | B | L | I | E | F | U | N | E | A | W | P |
| N | M | I | T | J | N | S | P | M | T | Q | W | Y | O | P |
| P | E | L | I | Y | R | T | A | P | O | G | K | C | E | U |
| U | G | E | O | W | U | E | T | K | E | T | R | S | K | O |
| S | G | U | N | A | Y | N | I | X | R | T | I | G | A | N |
| I | S | D | T | C | B | L | E | K | F | W | S | O | T | D |
| B | M | H | K | U | T | I | N | M | M | B | E | A | N | S |
| G | M | Z | B | U | M | I | T | G | J | W | B | P | H | H |
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