Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | A | C | B | K | U | I | Q | X | R | X | S | X | C | S |
| D | O | N | T | A | S | S | U | M | E | X | C | N | Q | Z |
| W | Q | N | T | O | Z | M | P | P | W | T | I | O | U | X |
| X | C | C | T | N | D | C | I | I | Q | Z | N | I | P | P |
| T | W | A | E | R | N | P | H | L | G | I | A | T | L | M |
| C | N | S | W | D | O | A | S | M | E | H | P | S | R | P |
| A | N | E | T | S | I | L | R | T | S | Q | T | E | Z | N |
| T | N | E | I | T | A | P | E | B | U | B | N | U | M | O |
| N | H | Y | T | L | C | M | N | M | S | Y | O | Q | N | I |
| O | N | D | X | F | P | Z | W | H | O | L | D | K | B | T |
| C | U | A | O | A | K | G | O | E | Q | T | B | S | Z | U |
| E | D | N | T | M | A | Q | E | A | D | K | I | A | F | L |
| Y | K | H | O | F | T | T | K | P | T | T | S | O | J | O |
| E | Y | C | M | X | I | T | A | J | F | L | T | S | N | S |
| L | Y | M | Y | N | R | K | T | D | L | R | V | Q | M | E |
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