Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| Y | X | R | K | L | L | W | T | Y | D | H | V | X | S | W |
| X | N | O | I | T | S | E | U | Q | K | S | A | Z | W | E |
| R | S | O | L | U | T | I | O | N | D | X | L | V | L | W |
| Q | M | N | I | V | W | A | Y | B | Y | L | A | I | E | E |
| C | N | G | W | T | A | C | I | T | D | Q | M | L | G | U |
| I | T | A | K | E | O | W | N | E | R | S | H | I | P | R |
| N | W | A | H | Y | T | M | C | A | J | R | N | M | D | A |
| A | N | J | Z | E | Y | B | E | P | A | T | I | E | N | T |
| P | H | P | Y | C | H | D | S | L | I | S | T | E | N | E |
| T | E | R | M | O | T | E | K | V | O | T | B | C | V | B |
| N | U | Y | O | N | A | T | J | B | P | R | Q | C | Q | X |
| O | Z | Y | S | T | P | O | B | I | K | I | T | K | V | V |
| D | Z | O | M | A | M | E | V | I | Q | P | P | N | X | B |
| O | H | V | C | C | E | M | U | S | S | A | T | N | O | D |
| G | G | I | F | T | A | F | L | Q | F | L | N | A | L | C |
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