Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | X | Z | L | Q | B | R | M | S | X | L | P | Y | X | F |
| D | O | N | T | A | S | S | U | M | E | U | M | G | M | C |
| V | O | N | E | Y | E | C | O | N | T | A | C | T | L | Z |
| N | H | N | T | W | M | V | O | A | P | N | F | H | T | L |
| A | D | V | T | R | N | A | C | S | E | K | Y | H | K | I |
| L | Y | Q | H | P | O | Z | V | K | S | H | B | C | D | Q |
| E | M | Q | B | E | A | L | Q | B | C | R | S | N | P | I |
| T | A | K | E | O | W | N | E | R | S | H | I | P | N | O |
| F | Y | Z | W | T | H | P | I | M | S | M | B | O | M | N |
| G | U | H | K | V | A | E | Y | C | O | Y | I | D | Q | E |
| Z | S | K | T | T | V | E | S | N | N | T | T | L | B | T |
| E | S | H | I | A | O | Q | C | H | U | H | I | O | E | S |
| F | X | E | J | G | P | T | H | L | H | H | T | O | Y | I |
| K | N | Q | P | D | S | M | O | Z | C | E | R | I | N | L |
| T | K | N | O | I | T | S | E | U | Q | K | S | A | F | H |
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