Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | W | H | H | N | X | J | Y | I | F | A | J | F | T |
| D | O | N | T | A | S | S | U | M | E | Y | N | H | N | R |
| O | T | N | J | M | Q | M | O | G | U | E | R | E | C | N |
| N | Z | A | T | T | F | I | C | L | T | J | I | X | V | N |
| T | N | S | K | R | L | L | K | S | U | T | D | G | R | U |
| P | X | K | B | E | O | E | I | J | A | T | F | J | Y | O |
| A | T | Q | Q | Y | O | L | I | P | R | K | I | Y | G | I |
| N | P | U | I | E | T | W | E | R | U | U | S | O | B | A |
| I | T | E | I | C | M | B | N | M | D | V | K | C | N | K |
| C | W | S | S | O | A | P | Y | E | O | W | F | A | C | N |
| G | O | T | T | N | F | E | A | Q | R | T | T | S | O | C |
| W | A | I | D | T | D | A | R | T | Q | S | I | I | C | V |
| H | R | O | F | A | Y | C | E | S | H | G | H | O | R | Z |
| D | N | N | N | C | T | G | S | U | X | Y | I | I | N | M |
| T | Q | A | Z | T | W | D | U | P | Y | K | Y | Q | P | M |
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