Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | T | C | G | G | J | H | R | I | X | P | T | W | D | C |
| N | N | C | O | P | U | E | Y | N | U | I | H | F | O | B |
| C | O | E | A | B | W | S | K | E | R | H | J | N | N | M |
| P | K | I | I | T | R | E | J | T | Z | S | T | T | T | M |
| A | O | M | T | T | N | C | M | S | O | R | G | H | A | G |
| E | L | I | M | S | A | O | S | I | O | E | Q | N | S | C |
| Y | O | O | R | N | E | P | C | L | N | N | X | E | S | H |
| I | E | I | T | C | O | U | E | E | W | W | U | M | U | Q |
| G | E | X | O | K | E | M | Q | B | Y | O | M | J | M | C |
| H | M | G | R | I | O | Y | A | K | P | E | L | E | E | X |
| P | P | Y | H | T | A | P | M | E | S | K | F | B | R | G |
| U | N | O | I | T | U | L | O | S | S | A | W | E | Q | B |
| I | F | O | V | T | M | E | F | I | L | T | Y | L | R | X |
| E | N | X | B | H | C | I | N | A | P | T | N | O | D | Y |
| G | A | L | C | I | M | N | B | F | O | N | K | T | Y | D |
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