Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| L | O | V | F | F | C | D | W | Y | P | M | O | V | Y | R |
| N | N | T | A | K | E | O | W | N | E | R | S | H | I | P |
| V | Y | O | U | S | U | Y | D | E | U | S | M | S | J | Y |
| Y | S | R | I | S | K | N | E | O | Q | B | I | M | W | R |
| Z | T | F | K | T | I | Q | J | C | S | T | L | A | B | P |
| E | E | M | P | B | O | F | U | V | O | O | E | V | B | C |
| A | O | F | P | H | T | M | B | E | M | N | L | F | A | I |
| T | N | E | I | T | A | P | E | B | S | Z | T | H | A | N |
| P | B | C | L | W | H | M | D | L | B | T | D | A | B | A |
| H | L | W | Z | K | P | B | I | S | O | X | I | D | C | P |
| F | A | G | F | A | V | S | V | F | T | R | V | O | Z | T |
| K | Y | L | T | X | T | D | A | F | D | E | T | H | N | N |
| D | J | H | Q | E | X | Y | V | W | I | G | T | N | R | O |
| E | Y | C | N | M | E | M | U | S | S | A | T | N | O | D |
| B | F | I | P | A | J | S | O | L | U | T | I | O | N | C |
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