Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| M | E | M | P | A | T | H | Y | W | C | B | R | J | K | X |
| X | Y | U | O | J | C | K | A | F | S | D | L | O | N | K |
| N | E | K | T | T | F | H | Y | O | N | S | V | O | T | F |
| U | C | N | E | T | S | I | L | A | L | M | I | A | O | Z |
| X | O | K | U | I | Z | U | H | X | I | T | K | S | C | Y |
| S | N | U | I | F | T | E | C | O | O | E | T | K | I | Q |
| Y | T | R | I | I | F | U | S | M | O | N | N | Q | N | K |
| O | A | F | O | I | U | U | E | W | E | L | P | U | A | E |
| Y | C | N | K | J | S | L | N | I | I | X | M | E | P | F |
| W | T | I | N | D | O | E | T | E | L | I | M | S | T | N |
| A | L | K | I | R | R | A | J | Y | Y | M | G | T | N | E |
| O | B | R | T | S | P | Z | K | Q | T | G | T | I | O | U |
| D | E | N | H | E | M | U | S | S | A | T | N | O | D | Q |
| A | O | I | B | R | E | H | H | Q | L | F | C | N | M | L |
| C | P | O | L | M | J | D | C | D | O | V | F | H | H | J |
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