Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| P | I | H | S | R | E | N | W | O | E | K | A | T | O | V |
| C | N | M | I | K | C | J | E | Y | L | S | G | D | N | V |
| K | Y | H | T | A | P | M | E | L | K | S | M | O | Z | T |
| J | U | Q | L | L | N | C | V | Q | O | V | I | I | X | K |
| M | D | X | W | D | O | Q | U | L | F | T | R | D | L | P |
| X | F | J | D | N | T | E | U | V | O | I | E | G | K | E |
| C | F | R | T | J | S | T | U | M | R | S | L | O | N | H |
| R | G | A | Q | T | I | B | E | P | A | T | I | E | N | T |
| S | C | A | I | O | B | L | I | S | T | E | N | W | T | O |
| T | L | O | N | W | O | D | O | N | T | P | A | N | I | C |
| X | N | U | T | R | C | H | K | O | Y | B | G | W | K | U |
| P | S | U | T | S | O | Q | C | C | H | H | D | F | J | H |
| K | U | N | K | T | N | R | X | L | Y | K | U | U | Y | U |
| D | O | N | T | A | S | S | U | M | E | F | Q | V | F | C |
| C | E | X | F | A | G | M | T | Z | K | O | A | H | U | Z |
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