Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | I | H | X | L | Q | G | U | H | L | H | M | C | S | K |
| D | O | N | T | A | S | S | U | M | E | H | N | T | Q | V |
| O | B | N | G | I | H | V | H | C | H | E | R | J | G | V |
| N | N | B | T | G | V | U | U | J | T | M | Z | F | H | K |
| T | O | L | T | R | U | L | W | S | H | M | V | O | U | A |
| P | I | T | C | L | O | H | I | G | N | K | M | M | N | R |
| A | T | H | A | S | O | L | U | T | I | O | N | F | I | J |
| N | S | O | T | L | U | B | E | P | A | T | I | E | N | T |
| I | E | P | N | C | D | Q | P | M | F | Q | W | A | P | A |
| C | U | F | O | V | H | V | B | B | O | J | W | A | E | X |
| L | Q | C | C | S | Z | S | A | H | I | T | M | L | O | O |
| J | K | I | E | M | P | A | T | H | Y | M | I | G | J | F |
| S | S | F | Y | M | P | T | Z | B | A | M | B | O | C | S |
| T | A | K | E | O | W | N | E | R | S | H | I | P | N | J |
| N | R | Z | Y | R | I | K | S | K | X | U | Q | Z | Z | V |
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