Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| G | P | I | D | G | G | S | V | M | M | Z | N | I | I | T |
| T | N | J | Q | Q | L | C | L | E | N | S | T | T | N | O |
| L | P | O | G | S | W | A | L | W | N | J | X | E | M | M |
| T | U | I | I | H | J | I | Z | D | Z | Q | I | C | M | G |
| C | O | E | H | T | M | D | E | Z | H | T | H | L | N | W |
| A | W | C | E | S | O | L | Y | F | A | F | E | X | O | R |
| T | W | E | M | O | R | M | R | P | J | J | S | C | V | G |
| N | K | L | U | L | A | E | E | M | P | A | T | H | Y | P |
| O | C | X | S | U | F | B | N | L | I | S | T | E | N | R |
| C | F | D | S | T | L | Z | K | W | O | A | O | M | O | N |
| E | T | T | A | I | M | G | X | E | O | R | V | Z | U | W |
| Y | U | H | T | O | P | S | F | O | S | E | T | F | K | U |
| E | U | O | N | N | J | V | Z | X | K | G | K | N | K | S |
| S | A | N | O | I | T | S | E | U | Q | K | S | A | O | A |
| A | S | S | D | O | N | T | P | A | N | I | C | E | T | C |
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