Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| L | Q | L | H | F | O | M | C | S | V | Y | E | P | X | I |
| F | N | U | J | O | P | O | G | G | J | Z | R | T | B | H |
| R | N | O | I | T | S | E | U | Q | K | S | A | X | E | Y |
| J | O | K | I | N | Y | D | X | U | V | K | G | A | N | J |
| W | I | D | D | T | O | J | A | B | E | S | Z | E | E | C |
| C | L | G | B | Q | O | Q | J | O | O | S | T | S | E | D |
| F | Y | S | E | P | O | M | W | B | S | S | O | Y | M | D |
| R | J | F | L | F | H | N | E | E | I | L | E | N | U | K |
| O | O | T | I | N | E | P | J | L | U | C | M | G | S | I |
| C | B | V | M | R | A | T | R | T | O | R | P | F | S | T |
| P | A | O | S | T | H | G | I | N | J | R | A | T | A | G |
| B | W | H | I | R | C | O | T | B | Q | Y | T | U | T | X |
| X | I | E | F | I | N | A | W | Z | S | R | H | N | N | W |
| P | N | B | O | D | C | W | F | G | A | M | Y | G | O | J |
| T | M | P | R | T | C | I | N | A | P | T | N | O | D | C |
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