Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | A | C | D | U | A | P | F | C | T | Y | W | N | P | X |
| D | O | N | T | A | S | S | U | M | E | Z | M | I | F | Y |
| O | M | N | D | Z | Z | G | B | Y | E | M | H | W | R | R |
| N | Z | E | T | L | O | Y | E | X | V | S | C | N | P | C |
| T | S | D | K | R | J | C | T | G | R | M | O | G | E | S |
| P | C | L | E | H | O | G | T | E | P | I | B | K | I | Q |
| A | I | E | K | N | E | L | N | B | T | L | A | O | P | Q |
| N | G | M | T | B | I | W | E | S | Q | E | X | J | H | F |
| I | V | A | D | S | O | P | E | M | Y | D | C | W | M | N |
| C | C | L | T | E | A | U | H | M | O | Z | N | O | O | Q |
| T | D | E | K | T | Q | K | Y | G | P | T | C | X | O | X |
| R | N | A | I | K | B | B | C | E | K | A | I | X | V | X |
| G | T | E | S | O | L | U | T | I | O | N | T | O | V | F |
| X | N | A | S | E | H | S | G | I | Q | A | D | H | N | P |
| T | Z | Z | P | D | P | G | H | W | P | M | D | M | Y | D |
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