Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | N | O | I | T | S | E | U | Q | K | S | A | K | P | T |
| D | O | N | T | A | S | S | U | M | E | N | N | I | N | G |
| O | P | N | M | W | Z | Z | F | Y | O | E | H | E | Z | U |
| N | I | Z | T | B | M | K | E | I | T | S | I | X | O | Y |
| T | I | D | K | R | D | C | T | S | R | T | M | T | T | M |
| P | J | A | K | L | O | U | I | E | A | V | P | I | F | M |
| A | I | G | C | N | L | L | N | P | R | Y | B | D | L | F |
| N | S | G | T | O | Y | W | E | L | W | B | L | Y | K | E |
| I | G | A | S | W | O | B | M | M | R | S | E | G | C | B |
| C | C | X | L | E | S | P | P | F | O | I | U | M | S | D |
| T | R | A | K | E | J | A | A | M | U | T | P | S | O | D |
| X | S | A | T | V | H | Z | T | S | W | V | I | L | O | F |
| F | T | F | D | K | U | W | H | D | P | J | Y | O | P | O |
| G | F | L | T | J | Y | R | Y | U | F | S | E | L | N | E |
| G | H | J | D | P | O | D | Q | P | P | P | O | I | D | K |
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