Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| Z | W | O | Q | P | F | Z | Y | M | H | J | Q | W | N | N |
| A | N | C | X | Y | X | E | Q | K | K | L | V | N | F | P |
| S | V | O | W | B | R | U | D | G | H | U | N | A | R | S |
| K | G | X | I | C | I | N | A | P | T | N | O | D | H | R |
| Q | R | B | K | T | F | Z | G | W | Q | X | T | Y | K | X |
| U | T | A | K | E | O | W | N | E | R | S | H | I | P | S |
| E | H | D | M | Y | K | M | F | S | O | S | J | D | F | E |
| S | M | I | L | E | Y | B | E | P | A | T | I | E | N | T |
| T | I | V | J | C | H | M | Q | L | I | S | T | E | N | A |
| I | R | B | H | O | T | J | B | V | O | X | K | C | X | H |
| O | B | L | W | N | A | C | M | R | U | R | B | C | G | U |
| N | F | P | U | T | P | J | P | S | V | X | T | U | F | T |
| T | Y | F | C | A | M | F | H | P | R | P | P | N | D | O |
| T | G | I | Z | C | E | M | U | S | S | A | T | N | O | D |
| J | P | R | Q | T | E | S | O | L | U | T | I | O | N | C |
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