Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| D | E | B | E | G | K | J | T | K | Z | U | M | Z | Z | A |
| O | Y | V | Q | G | M | B | N | D | V | I | Z | C | N | C |
| N | Q | H | Y | W | A | J | E | Z | B | H | D | O | A | T |
| T | N | N | T | G | V | D | I | J | K | X | I | C | A | X |
| P | P | E | C | A | J | O | T | B | S | T | Y | K | S | K |
| A | E | Q | T | X | P | F | A | E | O | F | E | W | K | R |
| N | M | O | L | S | A | M | P | M | I | O | Y | T | Q | R |
| I | U | P | P | O | I | W | E | Y | W | T | E | O | U | F |
| C | S | A | Z | J | U | L | B | N | L | L | C | Q | E | V |
| F | S | U | J | I | O | P | E | J | O | R | O | K | S | Z |
| L | A | A | A | R | H | R | T | J | T | E | N | S | T | G |
| K | T | B | T | N | S | M | I | L | E | W | T | D | I | L |
| T | N | N | Z | H | O | U | F | N | G | K | A | D | O | Y |
| A | O | B | I | N | R | F | C | C | O | M | C | P | N | F |
| C | D | P | S | F | P | C | S | O | L | U | T | I | O | N |
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