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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
| U | A | C | N | O | I | T | U | L | O | S | E | R | Q | C |
| N | N | C | O | U | R | T | E | O | U | S | B | E | U | A |
| O | O | A | K | G | S | M | I | L | E | S | A | S | E | C |
| I | I | S | L | O | N | Z | P | P | A | P | T | O | C | C |
| T | T | S | W | D | W | I | G | T | P | O | J | U | I | O |
| A | A | U | E | S | E | L | N | R | M | T | D | R | O | U |
| C | C | R | F | N | V | A | E | E | T | E | E | C | V | N |
| I | I | A | O | D | H | C | R | D | T | Z | Q | E | F | T |
| F | N | N | K | C | I | S | V | F | G | S | H | F | O | A |
| I | U | C | R | A | E | N | J | E | D | M | I | U | E | B |
| R | M | E | T | R | N | J | S | D | S | X | E | L | N | I |
| E | M | I | V | G | R | E | E | T | I | N | G | N | O | L |
| V | O | I | Q | E | L | I | M | A | R | T | X | E | T | I |
| N | C | O | N | F | I | D | E | N | C | E | S | S | W | T |
| E | N | O | I | T | C | A | F | S | I | T | A | S | O | Y |
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