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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| G | A | N | N | W | O | W | F | A | C | T | O | R | M | C |
| B | C | O | O | N | E | L | N | F | P | S | T | E | U | A |
| L | K | I | I | O | L | J | T | Y | T | V | R | S | C | C |
| T | O | T | T | I | I | W | G | W | P | C | T | O | O | C |
| O | W | A | A | T | M | Y | V | H | H | O | M | U | G | O |
| N | L | I | C | U | A | I | J | A | M | M | R | R | L | U |
| E | E | C | I | L | R | W | N | E | U | T | E | C | I | N |
| O | D | E | F | O | T | T | R | N | E | E | C | E | S | T |
| F | G | R | I | S | X | S | I | O | T | N | N | F | T | A |
| V | M | P | R | E | E | C | U | I | N | W | A | U | E | B |
| O | E | P | E | R | A | S | N | L | X | K | R | L | N | I |
| I | N | A | V | T | Z | G | I | B | P | E | U | N | I | L |
| C | T | I | I | N | N | S | E | L | I | M | S | E | N | I |
| E | C | O | N | F | I | D | E | N | C | E | S | S | G | T |
| E | N | O | I | T | C | A | F | S | I | T | A | S | U | Y |
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