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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| Y | M | N | O | I | T | A | C | I | N | U | M | M | O | C |
| D | L | I | S | T | E | N | I | N | G | C | B | T | U | W |
| S | S | E | N | L | U | F | E | C | R | U | O | S | E | R |
| N | E | C | I | O | V | F | O | E | N | O | T | M | T | N |
| Z | E | G | R | O | T | C | A | F | W | O | W | I | P | I |
| E | C | T | N | A | H | C | R | E | M | D | F | L | G | J |
| C | N | A | C | K | O | W | L | E | D | G | M | E | N | T |
| N | E | L | O | C | O | U | R | T | E | O | U | S | G | B |
| A | D | L | A | I | Y | S | G | N | I | T | E | E | R | G |
| R | I | Y | R | V | E | X | T | R | A | M | I | L | E | C |
| U | F | J | Q | R | E | S | O | L | U | T | I | O | N | Q |
| S | N | Y | V | E | R | I | F | I | C | A | T | I | O | N |
| S | O | I | N | O | I | T | C | A | F | S | I | T | A | S |
| A | C | C | O | U | N | T | A | B | I | L | I | T | Y | J |
| E | A | P | P | R | E | C | I | A | T | I | O | N | L | W |
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