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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| F | C | O | M | M | U | N | I | C | A | T | I | O | N | E |
| T | N | E | M | G | D | E | L | W | O | K | C | A | C | N |
| O | L | I | S | T | E | N | I | N | G | C | K | I | A | O |
| N | O | I | T | A | C | I | F | I | R | E | V | P | S | I |
| E | C | N | E | D | I | F | N | O | C | R | P | E | S | T |
| O | N | O | I | T | U | L | O | S | E | R | K | L | U | C |
| F | S | M | I | L | E | S | T | S | E | S | G | I | R | A |
| V | O | U | D | M | T | N | R | C | U | N | D | M | A | F |
| O | T | Z | D | O | A | E | I | O | I | P | T | A | N | S |
| I | L | W | R | H | M | A | E | T | V | W | X | R | C | I |
| C | V | R | C | O | T | T | E | W | H | T | H | T | E | T |
| E | L | R | T | I | R | E | C | J | D | F | R | X | O | A |
| R | E | S | O | U | R | C | E | F | U | L | N | E | S | S |
| M | U | N | O | G | W | O | W | F | A | C | T | O | R | U |
| C | A | C | C | O | U | N | T | A | B | I | L | I | T | Y |
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