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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
TONEOFVOICE
VERIFICATION
WOWFACTOR
| C | A | C | C | O | U | N | T | A | B | I | L | I | T | Y |
| X | U | A | P | P | R | E | C | I | A | T | I | O | N | H |
| R | E | S | O | U | R | C | E | F | U | L | N | E | S | S |
| G | I | T | T | O | N | E | O | F | V | O | I | C | E | A |
| Q | V | B | W | O | W | F | A | C | T | O | R | Q | E | T |
| N | Y | V | D | N | M | E | R | C | H | A | N | T | C | I |
| T | N | E | M | G | D | E | L | W | O | K | C | A | N | S |
| O | G | N | I | T | E | E | R | G | L | F | I | T | E | F |
| C | O | U | R | T | E | O | U | S | F | O | F | Z | D | A |
| R | E | L | I | M | A | R | T | X | E | M | X | E | I | C |
| F | N | O | I | T | U | L | O | S | E | R | P | T | F | T |
| N | O | I | T | A | C | I | F | I | R | E | V | P | N | I |
| C | F | L | I | S | T | E | N | I | N | G | B | I | O | O |
| X | N | O | I | T | A | C | I | N | U | M | M | O | C | N |
| A | S | S | U | R | A | N | C | E | N | E | U | G | U | E |
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