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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| T | A | Y | N | W | O | W | F | A | C | T | O | R | H | C |
| N | N | S | O | N | E | L | G | R | J | N | U | E | U | A |
| E | O | J | I | O | L | E | N | W | M | A | R | S | L | C |
| M | I | S | T | I | I | C | I | E | N | N | T | O | G | C |
| G | T | A | A | T | M | N | T | G | P | O | O | U | U | O |
| D | A | T | C | U | A | A | E | D | M | I | N | R | C | U |
| E | C | I | I | L | R | R | E | E | E | T | E | C | O | N |
| L | I | S | F | O | T | U | R | L | R | A | O | E | N | T |
| W | N | F | I | S | X | S | G | W | C | I | F | F | F | A |
| O | U | A | R | E | E | S | C | O | H | C | V | U | I | B |
| K | M | C | E | R | G | A | F | N | A | E | O | L | D | I |
| C | M | T | V | C | L | P | Q | K | N | R | I | N | E | L |
| A | O | I | S | E | L | I | M | S | T | P | C | E | N | I |
| C | C | O | U | R | T | E | O | U | S | P | E | S | C | T |
| E | G | N | I | N | E | T | S | I | L | A | N | S | E | Y |
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