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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| C | M | R | E | C | I | O | V | F | O | E | N | O | T | A |
| A | U | E | F | S | H | R | V | V | E | N | O | R | N | N |
| C | C | S | R | P | T | M | A | V | L | O | I | G | E | O |
| C | O | O | T | C | W | C | A | L | I | I | T | N | M | I |
| O | G | U | M | O | H | E | C | E | M | T | A | I | G | T |
| U | R | R | R | M | M | A | F | K | A | U | C | N | D | A |
| N | O | C | E | T | U | E | N | D | R | L | I | E | E | I |
| T | T | E | C | E | E | N | R | T | T | O | F | T | L | C |
| A | C | F | N | U | T | O | I | S | X | S | I | S | W | E |
| B | A | U | A | R | J | I | U | C | E | E | R | I | O | R |
| I | F | L | R | Q | X | O | N | S | A | R | E | L | K | P |
| L | W | N | U | Z | W | R | N | G | U | T | V | J | C | P |
| I | O | E | S | M | I | L | E | S | E | U | I | I | A | A |
| T | W | S | S | E | C | N | E | D | I | F | N | O | C | J |
| Y | L | S | A | T | I | S | F | A | C | T | I | O | N | E |
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