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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| I | W | S | S | F | E | C | N | A | R | U | S | S | A | E |
| J | O | S | E | T | S | U | O | E | T | R | U | O | C | N |
| N | W | E | C | N | E | D | I | F | N | O | C | I | C | O |
| O | F | N | I | E | K | W | N | J | X | B | V | N | O | I |
| I | A | L | O | M | U | L | T | A | G | R | E | O | U | T |
| T | C | U | V | G | A | I | M | M | E | E | R | I | N | C |
| A | T | F | F | D | K | S | E | S | X | S | I | T | T | A |
| C | O | E | O | E | N | T | R | M | T | O | F | A | A | F |
| I | R | C | E | L | C | E | C | I | R | L | I | I | B | S |
| N | L | R | N | W | M | N | H | L | A | U | C | C | I | I |
| U | L | U | O | O | U | I | A | E | M | T | A | E | L | T |
| M | B | O | T | K | U | N | N | S | I | I | T | R | I | A |
| M | Y | S | S | C | N | G | T | N | L | O | I | P | T | S |
| O | U | E | P | A | L | R | O | U | E | N | O | P | Y | O |
| C | G | R | E | E | T | I | N | G | S | A | N | A | T | F |
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