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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
VERIFICATION
WOWFACTOR
| C | S | S | W | O | W | F | A | C | T | O | R | N | A | E |
| K | A | S | A | E | C | N | E | D | I | F | N | O | C | N |
| N | T | E | X | T | R | A | M | I | L | E | S | I | C | O |
| O | I | N | M | E | R | C | H | A | N | T | V | T | O | I |
| I | S | L | E | G | N | I | T | E | E | R | G | A | U | T |
| T | F | U | A | M | X | T | T | P | E | N | N | C | N | A |
| A | A | F | G | F | G | T | M | S | I | O | B | I | T | I |
| C | C | E | W | H | I | D | R | N | I | Y | W | F | A | C |
| I | T | C | Z | K | I | E | E | T | L | W | Z | I | B | E |
| N | I | R | R | T | M | T | U | L | D | U | S | R | I | R |
| U | O | U | W | O | S | L | N | P | W | H | M | E | L | P |
| M | N | O | T | I | O | Y | T | R | X | O | T | V | I | P |
| M | C | S | L | S | M | I | L | E | S | G | K | Q | T | A |
| O | U | E | E | S | U | O | E | T | R | U | O | C | Y | V |
| C | S | R | A | V | E | C | N | A | R | U | S | S | A | J |
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