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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| C | A | C | C | O | U | N | T | A | B | I | L | I | T | Y |
| K | U | B | E | C | N | A | R | U | S | S | A | F | H | U |
| R | E | S | O | U | R | C | E | F | U | L | N | E | S | S |
| J | Z | S | T | O | N | E | O | F | V | O | I | C | E | A |
| V | U | Q | W | O | W | F | A | C | T | O | R | O | E | T |
| D | J | U | F | S | M | I | L | E | S | U | A | U | C | I |
| I | Q | G | N | I | N | E | T | S | I | L | C | R | N | S |
| N | Y | L | V | A | M | E | R | C | H | A | N | T | E | F |
| G | N | I | T | E | E | R | G | S | W | P | Z | E | D | A |
| M | E | L | I | M | A | R | T | X | E | H | T | O | I | C |
| K | N | O | I | T | U | L | O | S | E | R | F | U | F | T |
| N | O | I | T | A | C | I | F | I | R | E | V | S | N | I |
| A | P | P | R | E | C | I | A | T | I | O | N | I | O | O |
| O | N | O | I | T | A | C | I | N | U | M | M | O | C | N |
| R | T | N | E | M | G | D | E | L | W | O | K | C | A | E |
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