Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | M | W | I | D | N | F | S | E | L | R | U | P | D | T |
| D | O | N | T | A | S | S | U | M | E | M | N | K | N | U |
| W | O | N | R | I | Q | C | T | Q | J | E | L | E | Z | N |
| Y | L | N | T | B | U | A | H | J | T | X | I | L | G | O |
| W | Z | N | T | R | T | K | I | S | R | T | B | F | M | I |
| X | L | F | L | P | O | W | I | O | A | J | W | I | K | T |
| V | F | X | C | N | A | L | K | P | L | F | P | Y | Z | U |
| T | A | K | E | O | W | N | E | R | S | H | I | P | I | L |
| P | U | K | J | M | M | B | I | M | E | M | P | U | H | O |
| Q | H | M | H | E | P | K | K | C | O | J | I | W | U | S |
| I | W | I | Z | Y | H | A | P | B | C | T | B | L | P | S |
| U | G | S | W | M | N | I | T | A | U | H | I | Z | E | Y |
| Q | A | B | V | C | N | U | O | H | W | E | Q | O | F | A |
| T | T | C | A | T | N | O | C | E | Y | E | Q | O | N | T |
| Z | L | Z | F | A | S | K | Q | U | E | S | T | I | O | N |
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