Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| G | D | D | K | O | J | Y | I | N | Y | B | J | O | G | X |
| K | P | D | D | A | S | R | F | Z | W | E | I | K | N | I |
| C | J | B | I | T | B | K | S | I | Y | H | O | O | P | U |
| I | V | K | A | A | E | K | A | O | P | U | I | F | F | C |
| N | Q | Q | F | K | S | G | S | F | O | T | N | E | K | Y |
| A | E | C | U | E | P | K | W | O | O | A | X | D | H | H |
| P | M | J | F | O | Y | B | Q | M | L | Q | I | E | E | T |
| T | U | I | Z | W | U | E | E | U | M | U | Y | O | U | A |
| N | S | S | J | N | H | L | C | P | E | G | T | S | A | P |
| O | S | E | J | E | O | H | I | O | A | S | Q | I | A | M |
| D | A | G | Q | R | G | E | Q | S | N | T | T | S | O | E |
| C | T | O | T | S | M | I | L | E | T | T | I | I | T | N |
| I | N | N | D | H | H | U | O | Z | P | E | A | E | O | P |
| C | O | D | R | I | N | F | F | E | B | B | N | C | N | N |
| C | D | I | X | P | U | B | Y | K | O | W | C | P | T | T |
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