Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| Q | K | D | D | B | R | C | L | P | W | C | S | B | A | E |
| Q | N | F | O | J | D | U | D | I | E | R | V | T | V | Q |
| P | G | O | D | K | A | N | C | N | T | E | Q | Y | S | U |
| I | B | X | I | S | U | I | O | C | A | N | X | Q | O | P |
| H | B | O | S | T | I | M | A | I | O | A | M | H | R | E |
| S | M | I | L | E | O | T | K | I | T | B | B | G | E | R |
| R | Q | I | G | S | N | M | T | B | J | U | T | G | M | J |
| E | X | Q | Z | O | Q | S | E | Z | H | B | L | R | U | U |
| N | O | N | C | L | E | P | M | L | R | L | V | O | S | C |
| W | G | E | K | U | A | F | P | I | O | D | Y | N | S | J |
| O | Y | B | Q | T | S | O | A | S | J | R | Q | Y | A | H |
| E | J | K | I | Q | W | T | T | T | C | C | T | D | T | A |
| K | S | E | H | S | C | F | H | E | R | A | P | N | N | R |
| A | N | N | I | I | R | U | Y | N | G | Z | U | J | O | K |
| T | E | L | C | L | C | I | N | A | P | T | N | O | D | C |
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