Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | O | N | T | P | A | N | I | C | I | Z | Y | F | Z |
| Z | O | M | E | O | T | S | J | M | V | N | I | P | D | P |
| Y | N | N | G | N | B | C | N | D | D | K | R | Y | D | I |
| I | T | V | T | Z | O | M | A | K | K | P | N | H | Z | H |
| L | A | R | W | R | X | I | Q | T | T | L | T | T | Y | S |
| C | S | H | F | F | O | K | T | H | N | U | M | A | P | R |
| K | S | T | R | U | B | L | B | S | N | O | G | P | L | E |
| R | U | S | L | W | A | I | E | L | E | T | C | M | A | N |
| N | M | U | L | Z | N | S | P | M | H | U | M | E | J | W |
| K | E | G | X | N | Y | T | A | B | O | D | Q | Y | Y | O |
| X | M | M | N | V | D | E | T | W | U | T | D | K | M | E |
| B | J | O | L | B | R | N | I | Z | E | L | I | M | S | K |
| O | Z | S | I | R | V | G | E | Q | U | O | N | O | Z | A |
| S | O | L | U | T | I | O | N | B | V | G | D | V | N | T |
| X | C | F | I | Y | A | I | T | F | P | H | X | K | I | I |
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