Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| Z | W | H | J | L | C | I | N | A | P | T | N | O | D | C |
| N | O | I | T | S | E | U | Q | K | S | A | P | W | O | S |
| C | E | Z | E | X | G | D | O | M | I | P | B | N | N | H |
| V | H | I | X | K | W | V | I | G | W | U | T | Q | T | E |
| T | W | Q | N | A | W | L | N | D | C | R | A | N | A | U |
| C | G | F | O | J | E | Y | U | F | O | Z | O | O | S | F |
| A | Z | L | N | S | H | A | U | L | Y | I | Y | M | S | R |
| T | N | E | I | T | A | P | E | B | T | B | U | V | U | Z |
| N | Q | Q | A | P | H | M | C | U | J | K | V | T | M | Z |
| O | Y | P | V | O | O | Z | L | I | S | T | E | N | E | C |
| C | M | Z | V | T | W | O | P | V | H | B | A | O | Z | B |
| E | S | P | I | H | S | R | E | N | W | O | E | K | A | T |
| Y | J | O | U | W | A | U | U | V | T | W | U | R | E | L |
| E | N | B | Y | L | I | H | G | I | Z | Z | C | V | N | Y |
| M | H | T | D | J | R | O | S | O | O | N | B | M | P | N |
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