Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| R | T | C | A | T | N | O | C | E | Y | E | Q | N | M | K |
| H | B | A | F | T | D | X | N | X | V | C | U | Y | N | U |
| O | P | S | K | C | X | T | V | H | K | H | U | O | F | Y |
| X | H | K | D | E | M | P | A | T | H | Y | I | C | Y | U |
| D | T | Q | H | H | O | X | P | M | K | T | W | I | F | R |
| C | O | U | A | G | L | W | A | I | O | Q | R | G | C | E |
| I | A | E | F | K | A | B | N | M | F | M | R | X | L | E |
| N | P | S | C | F | I | S | E | E | Y | F | B | I | R | P |
| A | D | T | P | P | O | L | O | P | R | C | M | D | Y | W |
| P | R | I | J | N | O | I | I | L | A | S | X | O | I | I |
| T | W | O | Y | R | T | M | X | S | U | T | H | N | K | Z |
| N | W | N | T | P | P | U | V | A | T | T | I | I | K | C |
| O | B | N | W | J | K | W | N | M | L | E | I | E | P | W |
| D | O | N | T | A | S | S | U | M | E | S | N | O | N | W |
| C | H | W | R | F | H | P | W | X | W | G | A | O | N | T |
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