Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | K | H | E | Q | T | S | U | R | H | V | S | M | J | P |
| V | N | Y | C | E | R | C | R | U | P | Q | N | H | N | I |
| B | E | E | E | F | Y | V | A | W | J | L | N | O | X | H |
| P | N | I | I | L | P | B | Y | T | T | A | I | M | S | S |
| W | N | E | P | T | I | Z | X | S | N | T | I | H | R | R |
| C | Z | O | T | Q | A | M | S | X | O | O | K | Y | P | E |
| I | G | T | I | S | S | P | S | M | Q | Q | C | K | Z | N |
| N | Y | H | L | T | I | A | E | U | S | T | C | E | A | W |
| A | N | C | M | J | U | L | T | B | R | O | K | A | Y | O |
| P | H | N | N | Z | O | L | T | Y | H | T | A | P | M | E |
| T | T | I | L | R | P | O | O | U | P | V | F | D | H | K |
| N | M | B | T | N | O | I | T | S | E | U | Q | K | S | A |
| O | D | N | X | O | I | P | X | W | Q | F | Q | B | U | T |
| D | O | N | T | A | S | S | U | M | E | W | X | X | P | O |
| C | D | O | H | M | J | Y | O | G | H | C | A | U | W | G |
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