Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | Y | O | X | Z | R | F | S | P | V | A | R | A | A | T |
| R | N | N | J | N | Q | D | T | O | K | Z | U | H | N | F |
| O | T | O | T | Q | K | R | Y | M | B | J | E | E | V | K |
| M | R | A | I | C | A | S | V | R | I | W | I | H | N | S |
| I | C | S | K | T | A | B | N | F | U | T | H | E | D | G |
| L | I | K | Q | E | O | T | R | S | A | T | T | Y | A | M |
| W | N | Q | U | Y | O | M | N | P | A | S | D | H | Y | L |
| N | A | U | B | K | H | W | E | O | I | T | W | T | A | B |
| P | P | E | L | Y | H | B | N | L | C | I | K | A | O | I |
| R | T | S | M | I | L | E | N | E | O | E | L | P | V | C |
| V | N | T | Z | J | U | K | K | X | R | R | Y | M | M | Q |
| R | O | I | N | O | I | T | U | L | O | S | T | E | K | P |
| D | D | O | N | T | A | S | S | U | M | E | H | N | Q | S |
| K | B | N | D | L | N | I | I | J | Q | C | O | I | O | C |
| I | A | E | K | F | U | E | I | V | A | L | R | J | P | C |
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