Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| J | N | P | Q | R | Y | R | T | L | P | X | A | A | N | T |
| Q | N | G | Z | O | Y | S | N | F | K | D | U | A | T | E |
| E | R | O | P | I | F | J | E | E | L | I | M | S | V | I |
| Y | V | A | I | I | T | M | I | N | W | Z | A | K | G | W |
| E | W | E | H | T | L | Z | T | E | D | Y | G | Q | K | H |
| C | S | M | S | K | O | F | A | T | H | J | U | U | H | C |
| O | G | P | R | O | S | M | P | S | H | Q | F | E | R | I |
| N | E | A | E | V | L | Q | E | I | Q | Y | R | S | F | N |
| T | H | T | N | Z | P | U | B | L | Z | Y | E | T | T | A |
| A | K | H | W | Z | O | S | T | B | O | C | W | I | B | P |
| C | Q | Y | O | F | P | C | A | I | V | R | A | O | M | T |
| T | O | H | E | J | S | A | Z | U | O | W | T | N | Q | N |
| X | X | Q | K | O | J | K | W | T | D | N | F | N | J | O |
| E | B | O | A | X | E | M | U | S | S | A | T | N | O | D |
| N | Y | W | T | G | A | C | Z | B | H | J | U | L | T | C |
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